ARRIVE ALIVE GUARANTEE
We guarantee your order will arrive alive and healthy. If in the rare accession they don't arrive healthy or alive we offer a couple options to resolve the issue.
You must send me clear pictures of the DOA (Dead on Arrival) in the unopened bag within 3 hours of the 1st delivery attempt based on tracking.
1. A one time reshipment/ replacment at no cost to you at all.
2. Store Credit for the purchase price excluding shipping. The credit will be sent to you as a Discount Coupon for your next purchase.
We may also change carriers on reshipments if there was a carrie issues that caused a delay in delivery. I will let you know if this happens.
For 2018 we had a 99.6% live arrival rate and that includes the holiday shipping season.