Arrive Alive

ARRIVE ALIVE GUARANTEE

We guarantee your order will arrive alive when shipped overnight (not when shipped Priority). If in the rare accession they don't arrive healthy or alive we offer a couple options to resolve the issue. 

You must send me clear pictures of the DOA (Dead on Arrival) in the unopened bag within 1 hour of the 1st delivery attempt based on tracking.

1. A one time replacement of the fish but not the shipping.

2. Store Credit for the purchase price excluding shipping.

 

We may also change carriers on reshipments if there was a carrie issues that caused a delay in delivery. I will let you know if this happens.  

From 2018 - 2024 we had a 99.6% live arrival rate including the holiday shipping season.

We ship every Monday