Arrive Alive

ARRIVE ALIVE GUARANTEE

We guarantee your order will arrive alive and healthy. If in the rare accession they don't arrive healthy or alive we offer a couple options to resolve the issue. 

You must send me clear pictures of the DOA (Dead on Arrival) in the unopened bag within 3 hours of the 1st delivery attempt based on tracking.

1. A one time reshipment/ replacment of the fish but not the shipping.

2. Store Credit for the purchase price excluding shipping. The credit will be sent to you as a Discount Coupon for your next purchase.  

 

We may also change carriers on reshipments if there was a carrie issues that caused a delay in delivery. I will let you know if this happens.  

For 2018 we had a 99.6% live arrival rate and that includes the holiday shipping season.